Faq’s
Read Questions & Answers
How do I check my NAV balance?
You can check your NAV balance at anytime by logging in into our mobile application or by dialing the USSD code provided
Can I change my contribution amount?
Yes, we accept any adjustments to contributions so long as they are subjected to the schemes rules of ensuring that they are not below minimal amount.
Is my data secure with your platform?
Yes, we use encryption and data protection protocols as provided by PDPC (Personal Data Protection Commission) to ensure your personal and financial information is secure.
How do I file a complaint or resolve a dispute?
Our client service team is always available and ready to assist during the listed working hours via phone or email as per the contact options displayed in our enquiry section on the website.
Can I choose how my pension is invested?
Our experienced financial advisors follow approved guidelines to ensure the safety, growth and compliance of your pension allowing us to optimize returns while protecting your long-term interests.
Do you offer pension plans for SMEs and NGOs?
We have the capability to design tailored solutions upon request. If you are an SME or NGO seeking a pension plan for your team, our experts are ready to work with you to develop a suitable compliant arrangement.
Can I change my contribution amount?
Yes, we accept any adjustments to contributions so long as they are subjected to the schemes rules of ensuring that they are not below minimal amount.
Is my data secure with your platform?
Yes, we use encryption and data protection protocols as provided by PDPC (Personal Data Protection Commission) to ensure your personal and financial information is secure.
How do I file a complaint or resolve a dispute?
Our client service team is always available and ready to assist during the listed working hours via phone or email as per the contact options displayed in our enquiry section on the website.
Is my data secure with your platform?
Yes, we use encryption and data protection protocols as provided by PDPC (Personal Data Protection Commission) to ensure your personal and financial information is secure.
How do I file a complaint or resolve a dispute?
Our client service team is always available and ready to assist during the listed working hours via phone or email as per the contact options displayed in our enquiry section on the website.
Is my data secure with your platform?
Yes, we use encryption and data protection protocols as provided by PDPC (Personal Data Protection Commission) to ensure your personal and financial information is secure.
How do I file a complaint or resolve a dispute?
Our client service team is always available and ready to assist during the listed working hours via phone or email as per the contact options displayed in our enquiry section on the website.
How is risk managed in my portfolio?
We apply a diversified investment strategy and continuous monitoring to manage and minimize risk in your portfolio.
Can I transfer an existing portfolio to your management?
Yes, we facilitate seamless transfers of portfolios designed to ensure minimal disruption and ensure continuity. Our team of professionals will guide you through every step from initial consultation to full integration into our system.
Will I receive a regular report on my investments?
Yes, we provide periodic investment reports with clear updates on your portfolio performance.
Is my data secure with your platform?
Yes, we use encryption and data protection protocols as provided by PDPC (Personal Data Protection Commission) to ensure your personal and financial information is secure.
How do I file a complaint or resolve a dispute?
Our client service team is always available and ready to assist during the listed working hours via phone or email as per the contact options displayed in our enquiry section on the website.